cocobonny web store FAQ section

Please visit cocobonny's main site that you can see detailed information on our products and another variety items. Payment is also possible to be made at the site. The address is.. www.cocobonny.com

Please note that you cannot cancel your order after we confirm your payment. But, you can cancel your order before the payment.

-If your previous order is not shipped yet, we will continue processing your late order once your additional payment is completed. And all items will be delivered in one package. (Please note that it generally takes 2-3days for us to prepare your goods and ship the package.) -Please, let us know about your addtional order after full payment. If not, we will ship your goods separately. - For any remaining shipping charge in additional payment, we will pay you back through paypal account after shipping

Change is acceptable when you change colour or size for same item. If you want to change of colour or size for non-defect goods, the shipping & handling fee will be your responsibility. We will not be responsible if return shipments are lost during return transit. The return goods should have an order number/Item number when you return it. Please write down order number/Item number outside of box. We do not accept returns of goods for a refund and change including : - If any item is not same as original condition. It should have not been worn, altered and washed. - Any goods that is returned more than 10days after delivery. - If the goods accord with your order. Please note you must inform us of any order discrepancy within 7days of the delivery date for accurate investigation.

Refund or replacement is only accepted on defect goods within 10days of receipt of merchandise. We always inspect our goods before sending. but If you receive any defect item, we refund or replace after check it. So please take a photograph the defect item and send to our email addres ([email protected]) once you receive the defect item. We always think & consider at your side. But If you damage goods on purpose, we will refuse to refund. * Please note we may not provide replacement for the defect item but refund in case the product runs out of stock.

Please send your return to : Cocobonny, #403, 227-1, Jayang-dong, Gwangjin-gu, Seoul, 143-854 (postal code) South Korea.

When you receive the parcel If It is damaged, please refuse to accept that package from the delivery company(EMS) and try to take a photograph of the package. And please contact us immediately.

Once your package has been received at Cocobonny, your refund will be processed. and we will give you the notice by email.

1)International Courier Service -EMS(Express Mail Service) : We use EMS to send shipments to Canada, USA, etc. Upon your order is ready to ship, we will let you know the delivery info including delivery date, delivery company, waybill# for your tracking. 2) Domestic Courier Service -Korea Post Office: It is only applied to customers in Korea. Your order will be delivered by Korea Post's parcel service.

We will send you tracking number(waybill#) after shipping. Then you can trace your goods at; -EMS; http://service.epost.go.kr/iservice/ems/ems_eng.jsp -Korea Post office; http://service.epost.go.kr/comm.RetrievePostagEMSSrvcCenter.postal

It normally takes 2 working days to prepare your goods and additional few days for delivery. The delivery time may be delayed due to weekend or holidays and depending on your local delivery situation and customs issues. If items in your order are not in stock, it will take longer to process the order. -EMS: Within 5-7 days after shipping -Korea postal service: Within 2-5 days after shipping